Privacy Policy
Read how TCS Pune handles customer, website and repair-related information.
Privacy Policy
Total Computer Solution (TCS Pune) respects your privacy. This Privacy Policy explains what information we collect, how we use it and how we protect it when you use our website, submit a service enquiry, book a repair or communicate with us.
Information We Collect
We may collect your name, mobile number, email address, device details, service request details, pickup/delivery address, billing information and communication records when you contact us or use our services.
How We Use Information
We use the information to respond to enquiries, process repair bookings, provide status updates, arrange pickup and delivery, create invoices, deliver support, improve our website and comply with legal or accounting requirements.
Device & Data Handling
Customers are advised to keep their own backup of important data before submitting a device for repair. While TCS Pune handles devices with care, we do not guarantee preservation of customer data where storage issues, operating system corruption or hardware failure already exist.
Information Sharing
We do not sell your personal information. We may share limited information only with trusted service providers or partners when required for payment processing, logistics, notifications or legal compliance.
Cookies & Analytics
The website may use cookies, local browser storage and analytics tools to improve performance, remember preferences and understand website usage.
Security
We use reasonable administrative and technical measures to protect stored information, but no internet transmission or storage system can be guaranteed 100% secure.
Your Rights
You may contact us to update or correct your information. Subject to legal, billing and service-record obligations, you may also request deletion of information that is no longer required.
Contact
If you have questions regarding privacy, contact TCS Pune through the Contact page.