.tcs-tara-app{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#071521,#123a50);padding:24px;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif}.tara-card{width:min(920px,96vw);background:#fff;border-radius:28px;padding:28px;box-shadow:0 25px 80px rgba(0,0,0,.28)}.tara-topbar{display:flex;justify-content:space-between;align-items:center;gap:18px}.tara-brand{display:flex;align-items:center;gap:14px}.tara-brand h1{margin:0;font-size:32px}.tara-brand p{margin:3px 0;color:#64748b}.tara-avatar{position:relative;width:62px;height:62px;border-radius:50%;display:grid;place-items:center;background:#0f766e;color:#fff;overflow:hidden;box-shadow:0 0 0 5px #ccfbf1}.tara-face{position:relative;z-index:2;font-size:27px;font-weight:850}.tara-hair{position:absolute;z-index:1;top:-8px;left:8px;right:8px;height:34px;border-radius:50% 50% 42% 42%;background:#17324d;animation:taraNod 4s ease-in-out infinite}@keyframes taraNod{0%,100%{transform:translateY(0)}50%{transform:translateY(2px)}}.tara-lang{border:1px solid #cbd5e1;background:#fff;color:#0f172a;border-radius:999px;padding:9px 14px;font-weight:750;cursor:pointer}.tara-status{margin:18px 0 10px;font-weight:700;color:#334155}.tara-camera-wrap{position:relative;overflow:hidden;border-radius:22px;background:#0f172a;aspect-ratio:16/9}.tara-camera-wrap video,.tara-camera-wrap canvas{position:absolute;inset:0;width:100%;height:100%;object-fit:cover}.tara-face-frame{position:absolute;width:40%;height:65%;left:30%;top:17%;border:2px solid rgba(94,234,212,.72);border-radius:44% 44% 46% 46%;box-shadow:0 0 30px rgba(45,212,191,.22) inset}.tara-scanline{position:absolute;left:12%;right:12%;top:50%;height:2px;background:rgba(45,212,191,.85);box-shadow:0 0 16px #2dd4bf;animation:taraScan 2.4s ease-in-out infinite}@keyframes taraScan{0%,100%{top:14%}50%{top:86%}}.tara-message{font-size:25px;font-weight:750;text-align:center;padding:22px 8px 14px}.tara-panel{max-width:640px;margin:auto;display:grid;gap:12px}.tara-panel label{font-weight:650}.tara-name-row{display:grid;grid-template-columns:1fr 54px;gap:8px}.tara-panel input[type=text]{min-width:0;font-size:20px;padding:14px 16px;border:1px solid #cbd5e1;border-radius:12px}.tara-panel button{border:0;border-radius:12px;padding:14px 18px;font-size:18px;font-weight:800;background:#0f766e;color:white;cursor:pointer}.tara-panel button.secondary{background:#e2e8f0;color:#0f172a}.tara-panel .tara-mic{padding:0;font-size:23px}.tara-mic.listening{animation:taraPulse .9s infinite}@keyframes taraPulse{50%{transform:scale(1.08);box-shadow:0 0 0 6px rgba(15,118,110,.15)}}.tara-heard{padding:9px 12px;border-radius:10px;background:#f0fdfa;color:#115e59;font-weight:650}.tara-consent{display:flex;gap:10px;align-items:flex-start;font-size:14px;font-weight:500!important}.tara-customer-info{padding:13px 15px;border:1px solid #bae6fd;background:#f0f9ff;border-radius:12px;color:#0c4a6e;font-weight:700;text-align:center}.hidden{display:none!important}.tara-privacy{text-align:center;color:#64748b;font-size:12px;margin-top:20px}@media(max-width:600px){.tcs-tara-app{padding:10px}.tara-card{padding:16px;border-radius:18px}.tara-brand h1{font-size:26px}.tara-brand p{font-size:12px}.tara-message{font-size:20px}.tara-camera-wrap{aspect-ratio:4/3}.tara-lang{padding:7px 10px}}

.tara-assistant{margin:22px auto 0;max-width:760px;padding:18px;border:1px solid #dbeafe;border-radius:18px;background:#f8fafc}.tara-assistant-title{font-size:20px;font-weight:800;margin-bottom:10px;color:#0f172a}.tara-ask-row{display:grid;grid-template-columns:1fr 54px 90px;gap:8px}.tara-ask-row input{min-width:0;font-size:18px;padding:13px 14px;border:1px solid #cbd5e1;border-radius:12px}.tara-ask-row button{border:0;border-radius:12px;font-weight:800;background:#0f766e;color:#fff;cursor:pointer}.tara-ask-row button:disabled{opacity:.55;cursor:wait}.tara-ask-row button.listening{animation:taraPulse .9s infinite}.tara-answer{margin-top:12px;padding:13px 14px;border-radius:12px;background:#ecfeff;color:#164e63;font-size:17px;font-weight:650;line-height:1.45;min-height:24px}.tara-answer:empty{display:none}@media(max-width:600px){.tara-ask-row{grid-template-columns:1fr 50px}.tara-ask-row #tara-ask-send{grid-column:1/-1;padding:12px}.tara-assistant{padding:14px}}
.tara-assistant-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.tara-conversation-state{font-size:13px;font-weight:800;border-radius:999px;padding:7px 10px;background:#e2e8f0;color:#334155;white-space:nowrap}.tara-conversation-state[data-state="active"]{background:#dcfce7;color:#166534;box-shadow:0 0 0 4px rgba(34,197,94,.08)}.tara-conversation-state[data-state="wake"]{background:#fef3c7;color:#92400e}.tara-live-transcript{margin:10px 0;padding:10px 12px;border-radius:12px;background:#f0fdfa;color:#115e59;font-weight:700}.tara-conversation-memory{margin-top:12px;display:grid;gap:6px;max-height:180px;overflow:auto;font-size:14px}.tara-memory-user,.tara-memory-assistant{padding:8px 10px;border-radius:10px}.tara-memory-user{background:#eff6ff;color:#1e3a8a}.tara-memory-assistant{background:#f0fdfa;color:#134e4a}@media(max-width:600px){.tara-assistant-head{align-items:flex-start;flex-direction:column}.tara-conversation-state{white-space:normal}}
.tara-reason{margin-top:14px}.tara-reason-title{font-weight:700;margin-bottom:10px}.tara-reason-options{display:flex;flex-wrap:wrap;gap:8px}.tara-reason-btn{border:1px solid #d5d8df;background:#fff;border-radius:999px;padding:9px 13px;cursor:pointer}.tara-reason-btn:hover,.tara-reason-btn.selected{background:#f2f4f7}
.tara-intake{margin-top:18px;padding:18px;border:1px solid #bfdbfe;border-radius:18px;background:#f8fbff}.tara-intake-title{font-size:21px;font-weight:850;color:#0f172a}.tara-intake-step{padding:11px 13px;border-radius:12px;background:#eff6ff;color:#1e3a8a;font-weight:750}.tara-intake-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.tara-intake-grid label{display:grid;gap:6px;color:#334155}.tara-intake-grid input,.tara-intake-grid select,.tara-intake-grid textarea{width:100%;box-sizing:border-box;border:1px solid #cbd5e1;border-radius:10px;padding:11px 12px;font:inherit;background:#fff}.tara-intake-grid .tara-wide{grid-column:1/-1}.tara-intake-grid .tara-check{display:flex;grid-column:1/-1;flex-direction:row;align-items:flex-start;gap:9px;padding:10px 12px;border:1px solid #e2e8f0;border-radius:10px;background:#fff;font-size:14px}.tara-intake-grid .tara-check input{width:auto;margin-top:3px}.tara-intake-actions{display:flex;gap:10px;flex-wrap:wrap}.tara-intake-actions button{flex:1}.tara-intake-actions button.secondary{background:#e2e8f0;color:#0f172a}@media(max-width:650px){.tara-intake-grid{grid-template-columns:1fr}.tara-intake-grid .tara-wide{grid-column:auto}.tara-intake-actions{display:grid}}

/* V2.6 Reception Screen Personality */
.tcs-tara-app{--tara-accent:#0f766e}.tara-brand{gap:18px}.tara-brand-tagline{display:block;margin-top:4px;color:#64748b;font-weight:650}.tara-avatar{width:104px;height:104px;min-width:104px;border-radius:50%;position:relative;display:block;overflow:visible;background:radial-gradient(circle at 50% 42%,#ecfeff 0 56%,#ccfbf1 57% 100%);box-shadow:0 0 0 5px #fff,0 0 0 8px color-mix(in srgb,var(--tara-accent) 28%,transparent),0 14px 30px rgba(15,23,42,.18);transform-origin:50% 80%;transition:transform .24s ease,filter .24s ease}.tara-avatar .tara-aura{position:absolute;inset:-8px;border:2px solid color-mix(in srgb,var(--tara-accent) 40%,transparent);border-radius:50%;opacity:.25;transform:scale(.96);z-index:0}.tara-head{position:absolute;left:26px;top:20px;width:53px;height:61px;border-radius:46% 46% 43% 43%;background:linear-gradient(145deg,#f2c9aa,#dba988);z-index:4;box-shadow:inset -3px -2px 7px rgba(99,58,40,.1)}.tara-hair-back{position:absolute;left:18px;top:9px;width:70px;height:78px;border-radius:48% 48% 38% 38%;background:#2f2430;z-index:2;animation:none}.tara-hair-front{position:absolute;left:-2px;top:-6px;width:57px;height:28px;border-radius:60% 60% 40% 32%;background:#2f2430;z-index:8;transform:rotate(-3deg)}.tara-neck{position:absolute;left:44px;top:71px;width:18px;height:19px;border-radius:4px;background:#d9a27f;z-index:3}.tara-shoulders{position:absolute;left:16px;top:78px;width:73px;height:31px;border-radius:46px 46px 18px 18px;background:var(--tara-accent);z-index:2}.tara-eye{position:absolute;top:27px;width:10px;height:6px;border-bottom:2px solid #3f2b2d;border-radius:50%;z-index:10;transform-origin:center}.tara-eye i{position:absolute;width:3px;height:3px;background:#251c21;border-radius:50%;left:4px;top:2px;transition:transform .2s ease}.tara-eye-l{left:12px}.tara-eye-r{right:12px}.tara-brow{position:absolute;top:20px;width:12px;height:2px;background:#51353a;border-radius:10px;z-index:10}.tara-brow-l{left:10px;transform:rotate(-5deg)}.tara-brow-r{right:10px;transform:rotate(5deg)}.tara-nose{position:absolute;left:25px;top:31px;width:4px;height:10px;border-right:1px solid rgba(84,49,38,.3);border-radius:50%}.tara-mouth{position:absolute;left:19px;top:45px;width:16px;height:5px;border-bottom:2px solid #a64e5d;border-radius:0 0 50% 50%;transform-origin:center;z-index:10}.tara-hand-wave{position:absolute;right:1px;top:58px;width:14px;height:27px;border-radius:12px;background:#dfa985;z-index:7;transform-origin:50% 100%;opacity:0}.tara-avatar:after{content:"TCS";position:absolute;left:38px;top:87px;z-index:9;font-size:9px;line-height:1;font-weight:900;letter-spacing:.5px;color:#fff}.tara-state-idle .tara-eye{animation:taraBlink 5s infinite}.tara-state-idle .tara-eye i{animation:taraLook 7s ease-in-out infinite}.tara-state-welcome{animation:taraWelcomeBody 1.6s ease-in-out}.tara-state-welcome .tara-hand-wave{opacity:1;animation:taraWave .42s ease-in-out 4 alternate}.tara-state-welcome .tara-mouth{height:7px;border:0;border-bottom:2px solid #a64e5d;border-radius:0 0 50% 50%}.tara-state-listening{transform:scale(1.035)}.tara-state-listening .tara-aura{opacity:.75;animation:taraAura 1.25s ease-out infinite}.tara-state-listening .tara-brow-l{transform:rotate(4deg) translateY(-1px)}.tara-state-listening .tara-brow-r{transform:rotate(-4deg) translateY(-1px)}.tara-state-thinking{animation:taraThink 1.8s ease-in-out infinite}.tara-state-thinking .tara-eye i{transform:translate(2px,-1px)}.tara-state-thinking .tara-mouth{width:9px;left:23px;border-radius:50%}.tara-state-speaking .tara-mouth{border:1px solid #9b4454;background:#9b4454;animation:taraTalk .16s ease-in-out infinite alternate}.tara-state-speaking .tara-aura{opacity:.5;animation:taraAura .85s ease-out infinite}.tara-state-speaking .tara-eye{animation:taraBlink 4s infinite}
@keyframes taraTalk{from{height:3px;transform:scaleX(.8)}to{height:11px;transform:scaleX(1.05)}}@keyframes taraBlink{0%,46%,50%,100%{transform:scaleY(1)}48%{transform:scaleY(.08)}}@keyframes taraLook{0%,35%,100%{transform:translateX(0)}45%,55%{transform:translateX(1.5px)}70%,82%{transform:translateX(-1.5px)}}@keyframes taraWave{from{transform:rotate(-12deg)}to{transform:rotate(28deg)}}@keyframes taraWelcomeBody{0%,100%{transform:translateY(0) rotate(0)}35%{transform:translateY(-3px) rotate(-2deg)}70%{transform:translateY(0) rotate(1deg)}}@keyframes taraAura{0%{transform:scale(.92);opacity:.7}100%{transform:scale(1.16);opacity:0}}@keyframes taraThink{0%,100%{transform:translateY(0)}50%{transform:translateY(-3px) rotate(1.5deg)}}
@media(max-width:600px){.tara-avatar{width:82px;height:82px;min-width:82px;transform:scale(.82);transform-origin:left center;margin-right:-10px}.tara-brand{gap:5px}.tara-brand-tagline{font-size:11px}.tara-state-listening{transform:scale(.86)}}
@media(prefers-reduced-motion:reduce){.tara-avatar,.tara-avatar *{animation:none!important;transition:none!important}}
.tara-privacy-consent{display:block;margin:16px 0;padding:20px;border:1px solid rgba(0,0,0,.12);border-radius:16px;background:#fff}.tara-privacy-consent h2{margin:0 0 8px}.tara-privacy-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:14px}.tara-privacy-actions button{padding:11px 15px;border-radius:10px}.tara-link-btn{border:0;background:transparent;text-decoration:underline;cursor:pointer;padding:2px 5px;font:inherit}.tara-privacy-consent.hidden{display:none}

/* V3.1 Camera Damage Evidence */
.tara-damage-evidence{border:1px solid rgba(15,118,110,.18);border-radius:16px;padding:14px;background:rgba(255,255,255,.7)}
.tara-evidence-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:8px}
.tara-evidence-head span{font-size:.82rem;opacity:.75}
.tara-evidence-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;margin-top:10px}
.tara-evidence-capture{min-height:72px;padding:9px;border-radius:12px;display:flex;flex-direction:column;justify-content:center;align-items:center;gap:4px}
.tara-evidence-capture small{font-size:.72rem;opacity:.8}.tara-evidence-capture.captured{outline:2px solid var(--tara-accent)}
.tara-evidence-preview{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.tara-evidence-thumb{width:92px;border:1px solid rgba(0,0,0,.1);border-radius:10px;overflow:hidden;background:#fff}.tara-evidence-thumb img{width:92px;height:66px;display:block;object-fit:cover}.tara-evidence-thumb span{display:block;padding:5px;font-size:.72rem;text-align:center}.tara-evidence-note{font-size:.78rem;opacity:.72;margin:10px 0 0}
@media(max-width:760px){.tara-evidence-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.tara-evidence-capture{min-height:62px}}
/* V4.6 Offline Reception Mode */
.tara-offline-status{display:flex;align-items:center;gap:8px;margin:8px 0 14px;padding:8px 12px;border:1px solid rgba(0,0,0,.12);border-radius:10px;font-size:13px;background:#fff}
.tara-offline-status .tara-offline-dot{width:9px;height:9px;border-radius:50%;background:#1f9d55;box-shadow:0 0 0 3px rgba(31,157,85,.12)}
.tara-offline-status.is-offline .tara-offline-dot{background:#d97706;box-shadow:0 0 0 3px rgba(217,119,6,.14)}
.tara-offline-status.has-pending{font-weight:600}
.tara-offline-sync{margin-left:auto;border:0;border-radius:8px;padding:6px 10px;cursor:pointer}